LEARN HOW TO REPAIR COMPUTERS

As someone learning how to repair computers profitably in the small business space, you need to know how to take relationships with your customers beyond one-time repairs.

Because long-term client relationships are what will bring you stable, on-going revenue and sustain your firm far into the future, you need to be prepared to help your clients understand the power of their computer network installations, so they can use them to their fullest.

One of the biggest potential obstacles that can prevent a client from really using your provided solutions is a lack of training.  So be sure to discuss the idea of bundling-in training with your clients at the beginning of each relationship, so your firm can develop a customized training solution that will really help clients use the technology you introduce.

Not sure you want to handle the informal, ad-hoc, one-on-one training yourself?  Then look for a partner or subcontractor that specializes in training to join your team.  On the flip side, this same individual may be able to throw some your business your way as well.

In reality, small business end users rarely have the time or funds to take full-day or multi-day off-site computer training classes.  As someone learning how to repair computers and make money doing it, you need to understand that you are many of your customers' and clients' only chance for formal training.  So anything you can do, even in the form of informal one-on-one or small group sessions, will help them greatly and also bring you opportunity for additional revenue. 

Your clients really need this training to get maximum value out of their technology investments and avoid buyer's remorse that will alienate them from calling you again for services.  When you offer end-user training, you help entrench your company deeper into the account and also will see a dramatic reduction in frivolous help desk calls and repair requests.

Here are 4 simple ways you can add value to your computer repair services and make some very high-margin profit, by simply bundling-in training for your supported end users.

1. Teach Clients about the Network Logon.  After you learn how to repair computers profitably in the small business space, don't by shy about sharing your newly-acquired knowledge.  Teach each user about network log-on procedures.  Also highlight any password requirements, such as case sensitivity or automatic password expiration. Remember, what seems intuitive for you probably isn't for others.
2. Explain Details about Printers.  Review the location of shared network printers, usage restrictions and default assignments with your computer repair clients.  Show how to change the default printer in the Printers folder and how to change the selection through the File, Print menu command.
3. Educate Clients about Malware and Virus Protection.  Many computer repair specialists forget about the very important topic of malware and virus protection when they are figuring out how to repair computers for small business owners and establish long-term relationships.  Warn users about opening unsolicited file attachments and make sure to discuss the huge risks of downloading or installing unauthorized software.
4. Teach Clients Proper Data Backup Habits.  Point out where data files should be stored in pre-configured default folder paths for various software applications.  Advise users on which drive letters and folders are included in nightly automated backup routines.  One of the best ways to keep clients long term is to prevent catastrophic data loss.  So make sure clients know how to back up important information. Better yet, make backing up as automatic and seamless as possible.

In this article we discussed 4 easy ways that you can bundle-in training, so you can add value. 

Learn more about how to repair computers for a living and get great, steady, high-paying clients now at http://www.HowToRepairComputersForALiving.com

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Working on a slow PC is counter-productive and aggravating to deal with. This article shows how to fix a slow computer without resorting to additional products.

Viruses

Begin by removing viruses that can slow a PC by affecting registry settings or running as background task (using RAM and bandwidth). Update the program prior to a scan so you have the latest bug database. Run this daily if you are online a lot fix computer errors contracted from email/websites.

Next, run a spyware tool every few weeks to check for these nuisance applications. If your anti-virus program has a pop-up blocker then activate it to stop these programs draining bandwidth on you.

Extras

Cleaning down a PC frees up space for virtual memory and reduces the Windows registry of bulky key settings. Start this by removing personal files you no longer require (e.g. torrents, videos, images). Remove applications you don't want anymore. This in itself can free up a lot of space depending on the application (e.g. databases, picture editors).

If your email is stored locally then delete unnecessary mails, or back them up to disk.

Finally, disable startup programs using Windows System Configuration tool (start / run / type in msconfig) to improve boot performance.

Maintenance

A little maintenance of the disk will help improve disk read/write performance, which in turn reduces the demands on RAM memory (swapping file fragments). Maintenance is done using three Windows tools. First, run the Disk Cleanup tool (under System Tools) to clear out temporary files and cookies. Next run the Disk Defragmenter. Finally, check the disk for errors every few months (right click a hard drive in Windows Explorer, select properties then pick Tools).

Once you know how to fix a slow computer it is important to keep up these regular maintenance tasks to incrementally improve and retain performance.